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Code of Conduct

As OFSTED recognised, we have outstanding relationships with our parents, and we expect everybody to behave courteously to each other and set a good example to the children. Inevitably there are occasions where parents may be unhappy or upset about something that may have occurred in school, and want to discuss it.

In most cases, complainants are helpful, polite and patient, and they give us time to sort out whatever has happened so that everyone has been listened to and the problem is resolved. However, the behaviour of a minority of complainants can make investigating and resolving a complaint difficult, or they may behave in a way that is unacceptable or inappropriate.

We will never tolerate violence or abuse towards any member of staff. This may  include behaviour or language (verbal, non-verbal or written) that may cause staff to feel afraid, threatened or abused; and it may include threats, personal verbal abuse, derogatory remarks and rudeness.

In these instances, parents will be asked to desist from the behaviour, and/or leave the premises. In instances where parents refuse to leave when asked and their behaviour is still causing distress, the police may be called.

The headteacher may, in certain circumstances, impose a ban, (in writing) on that person until they have had a meeting and taken responsibility for the impact of their behaviour. This is essential to protect staff and allow them to do their job, as well as protecting your children from witnessing inappropriate behaviour by adults.

Parents may also not approach any children in the school to investigate a problem, as this may result in you receiving a warning letter, a final warning or potentially even a ban from the site by the headteacher. Please let us know what facts you have, and we will thoroughly investigate any concerns you have and let you know the outcome. Parents may also not question staff about sanctions that may have been put in place by the headteacher, as this will be seen as intimidation or harassment of staff.

If you are unhappy with the way your complaint has been dealt with, our complaints policy is available below. However, we hope you will work productively with us to overcome any problems, and life will be happy for everyone. We are eminently human, taking the time to say thank you to us if we are getting it right goes a very long way!

Complaints and Behaviour policy